Expo & Sponsorship Sales:  +1 707-305-1561

Virtual Platform Troubleshooting

✔️ Platform Login

The most common issue causing problems signing into the site is a VPN or Firewall policy.  Please see Firewall & VPN Policy below.

✔️ Browser & System

Desktop or Laptop Computer OS:
Mac: Mac OSX 10.7 or later
Windows: Windows 10, 8, 8.1, 7, Vista (SP1 or later), XP (SP3 or later)
Ubuntu: 12.04 or later
Linux: Red Hat Enterprise Linux 6.4 or higher
Web Browser:
Windows: Chrome 72+, Edge 84+
Mac: Chrome 30+Edge 84+
Linux: Chrome 30+
The microphone and speakers that come built-in to most computers are adequate, but a headset with a mic or a stand-alone microphone will create a richer, cleaner sound.

✔️ Connection

A minimum connection speed of 3+ Mbps up/down and a minimum latency of 100ms is suggested.
Note: wireless speeds are lower than your ISP's advertised speeds. You can use speedtest.net to test your speeds on your computer.

✔️ Firewall & VPN Policy

Issues with video playback and other website functions can often be traced to an overly restrictive Firewall or VPN policy.
Ensure policy exceptions are enabled for all connections to resources requested by virtual.milsatshow.com.

✔️ Clear Browser Cache and Cookies

Google Chrome (desktop):
  1. On your computer, open Chrome.
  2. At the top right, click "More".
  3. Click More tools Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
  6. Click Clear data.
Microsoft Edge (desktop):
Microsoft Edge Windows 10 Windows 8 Windows 7 Edge for Mac
  1. Open Edge and click the Menu in the upper right corner.
  2. Click Settings
  3. On the Settings page, click Privacy, search, and services
  4. Under the Clear Browsing Data section, select Choose what to clear
  5. Under Time range, select All Time
  6. Make sure Cookies and other site data is selected, then click Clear now