Karen Emery serves as Sr. Director of Product Management for iDirect Government. In this role, she seeks to anticipate customer needs and drive the product strategy, development, and timely launch of new capabilities. She is fascinated by the intersection of innovation and effective problem solving, and she and her team are always interested in learning more about the customer experience. She has more than 20 years in product engineering, design and management, as well as operations experience.
Emery has a master’s degree in business administration from the University of Michigan’s Stephen M. Ross School of Business, Ann Arbor, and a bachelor’s degree in electrical engineering from Harvard University, Cambridge, Mass.